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What is the expected behavior? What is the behavior you're seeing? How many applications does the issue affect? Is this an issue with a new setup, or is this an existing integration that's stopped working? How many users experience the issue? Just one user? All users? When troubleshooting, we recommend beginning by gathering information that helps answer the following questions: If the naming attribute differs between the IdP and the application(s), you'll need to configure the appropriate mappings within Auth0 so that it sends the correct user profile attributes to the application(s).įrom our experience, using the email address as the unique identifier is the easiest option, though there are privacy concerns with this option.Įnterprise organizations often use an internal ID of some type with the IdP, which needs to be mapped to another attribute meaningful to outsourced SaaS applications.Īre your authentication assertions encrypted? Which user profile attribute identifies the user at the IdP (during login) and within each application? Within enterprise settings, the IdP-initiated flow is most common. An IdP-initiated flow means the user navigates to the IdP, logs in, and then gets redirected to the SP application. SP-initiated authentication flows begin with the user navigating to the SP application and getting redirected to the IdP for login. Auth0 can act as the SP, IdP, or both.ĭoes your authentication flow use an SP-initiated model, an IdP-initiated model, or both? If Auth0 redirects users via a Connection to a remote IdP via SAML, then Auth0 is the SP to the remote IdP. If your application redirects the user to Auth0 for authentication via SAML, then Auth0 is the IdP. The IdP authenticates the user by prompting them to log in and validating the information provided. The SP redirects users elsewhere for authentication. Is Auth0 serving as the SAML Service Provider (SP), the SAML Identity Provider (IdP), or both? When troubleshooting, it's important to understand your configuration.